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Privacy Policy

Who we are

We are Tibet Enterprise trading in the UK from this website: thangka.co.uk. This page explains how we collect and use your personal data when you use our website. This policy was last updated March 2020, but may be updated at any time here.

What information we collect and why we collect it

We collect two types of information about our website users: information you directly provide to us and automatically collected information.

Personal information you provide to us. In order to process and complete your orders we may collect one or more of the following: your name, address, email, delivery address and phone (optional).

Although we take payments, we process these through a third party app and do not have access to any of these details. For further info on third party apps please read on.

Information collected automatically. We also use third party apps & plug ins who collect information like device type, OS, pages viewed etc from you indirectly whenever you use or view our website or via your browser’s cookies.

Cookies

Cookies are small text files that may remember your preferences – you can refuse cookies by changing the settings on your browser or this may help http://www.aboutcookies.org.uk/managing-cookies

Third party apps & sharing data

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal like purchase total amount and billing info, however financial data is handled exclusively by Paypal whether you pay using a paypal account or via debit or credit card. Your financial details are not shared with us. Paypal will share to us the following data to facilitate delivery: Name, Email, Address, Phone, City, Postcode, Unique payment identifier, Payment provider identifier. For more information on how paypal safely handles your data please visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Our store is built using WordPress which does not access or share any personal data from our site visitors. The WooCommerce plugin allows us to collect information about you during the checkout process on our website and keeping track of basket contents while you are browsing our site but does not receive or store usage data.

Analytics

We may use third party apps like Google Analytics to help understand and streamline website usage, which may capture your IP address, country location and other technological identifiers but we cannot identify you as an individual. For further info Google’s privacy policy can be found here https://support.google.com/analytics/answer/6004245?hl=en

What we do with your stored data

We do not share the data you provide directly to us through an order or enquiry with anyone else. We only use your personal data for the purpose of fulfilling your order or enquiry.

How long we retain your data

We generally store transaction information for 7 years for tax and accounting purposes. This may include your name, email address, amount and delivery address. These records are kept securely.

What rights you have over your data

You can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

You can contact us by email to info @ thangka.co.uk or use our contact form

Additional information

How we protect your data

We utilise technical safeguards to secure the personal information we hold and store. Our site is secure and we have strict and limited access to the data – only those who are fulfilling orders will have access to your information.

What automated decision making and/or profiling we do with user data

We do not undertake automated decision making or profiling.